Support

We're a small team. We read every email.

Contact

Email support@atelaire.com. We typically respond within 1–2 business days.

For urgent issues — IP infringement, real-world harm, impersonation — please add URGENT to the subject line.

Common questions

How do you pronounce "Atelaire"?

a-tel-AIR — like atelier, with an "air." Stress on the last syllable.

What devices does Atelaire support?

iPad, iPhone, and Mac. Apple Pencil is supported on iPad and recommended there, but optional — finger and trackpad drawing work too.

Does it work on iPhone and Mac?

Yes — Atelaire is coming to iPhone and Mac alongside iPad.

How do I cancel my subscription?

On your iPhone or iPad: Settings → tap your name → Subscriptions → Atelaire → Cancel (on a Mac, use the App Store → your account). Your access continues until the end of the current billing period.

How do I delete my account?

Open Atelaire → Settings → Delete Account. This permanently removes all your exhibited artworks, room settings, and account data. The action can't be undone.

Can I export my artwork?

Yes. In Solo Exhibition, tap any work → Share → Save Image. We save high-resolution images (4096 × 4096) to your photo library.

I reported a piece in the Gallery — what happens next?

Reports go to a moderation queue reviewed within 24–48 hours. If the report is upheld, the artwork is removed and the creator is notified. Reports are anonymous to the creator.

My generation got blocked. Why?

Atelaire blocks prompts that risk generating trademarked characters, real persons, or content inappropriate for our 13+ audience. See the Community Guidelines for details. You can rephrase and try again — no AI credit is used on blocked prompts.

How do AI generations work?

Atelaire sends your phrase through a moderation check, then to fal.ai's image-generation models. You get a few line underdrawings in parallel; pick one to color and draw on.

Press & partnerships

For press inquiries, app reviews, or partnership questions, email support@atelaire.com with "Press" or "Partnership" in the subject line.